Privacy Policy

Introduction

Welcome to UCAN SPORTS & ACADEMY LLP ("UCAN Sports," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our sports league management services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Register for programs or leagues
• Create or join a team
• Make payments
• Contact us
• Participate in surveys or promotions

The personal information we collect may include:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Player information (skill level, team affiliation, jersey number)
• Profile information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process your registrations and payments
• Organize and manage leagues, teams, and fixtures
• Send you important updates about schedules, results, and league information
• Communicate with you about your account and activities
• Improve our website and services
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

WhatsApp Communications

We may use WhatsApp Business to communicate with you about our services. By providing your phone number and using our services, you acknowledge and agree to the following:

Information Shared with WhatsApp

When you provide your phone number to us, we may share your contact information (including phone numbers) with WhatsApp to facilitate communications. We act as the data controller for your personal information, and WhatsApp acts as a data processor under applicable data protection laws (including GDPR, UK GDPR, and LGPD).

Types of WhatsApp Communications

We may send you the following types of messages via WhatsApp:

• Match schedules and fixture notifications
• Registration confirmations and payment reminders
• Match results and league standings updates
• Team announcements and important league information
• Customer support responses
• Promotional messages about upcoming programs and events (with your consent)

Your WhatsApp Communication Rights

You have the right to:

• Block or Mute: You can block our WhatsApp Business account or mute conversations at any time
• Mark as Spam: You can mark our messages as spam if you believe they are inappropriate
• Report: You can report our WhatsApp Business account to WhatsApp for violations
• Opt-Out: You can request to stop receiving WhatsApp messages by replying "STOP" or contacting us directly. We will honor all opt-out requests promptly
• Unsubscribe from Marketing: You can unsubscribe from promotional WhatsApp messages while still receiving essential service notifications

We respect your communication preferences and will honor all requests to stop or opt-out of WhatsApp communications.

Consent and Legal Compliance

Before sharing your information with WhatsApp, we ensure that we have obtained all necessary consents and permissions from you as required by applicable laws. We comply with all legal and regulatory requirements governing WhatsApp communications, including maintaining proper data disclosures and labeling marketing messages appropriately.

Sharing Your Information

We may share your information in the following situations:

Within the Platform

• Your name and basic information may be visible to other users within your league or team
• Team captains can view information about their team members
• Match results and player statistics may be publicly displayed

Service Providers

• Payment processors for handling transactions
• Email service providers for sending communications
• Hosting and infrastructure providers
• Analytics providers

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your information in a structured format
• Withdraw Consent: Withdraw consent for processing where we rely on consent
• Object: Object to certain processing of your information

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Business Name: UCAN SPORTS & ACADEMY LLP
• Email: info@ucansports.in
• Phone: +91 90763 00122
• Address: UCAN Sports, Mumbai, India